If you are not 100% satisfied, with a purchase you made, please email us at Support@Covid19safety.org and we will make sure we resolve the issue.
For our customers, if you need to start a return, please send us an email at support@covid19safety.org . All returns must include an order packing slip that clearly indicates which items are being returned. If this is not filled out correctly, your return may experience issues in processing. Mail your return items to our Returns Department at the address stated below:
Dallas Safety Supplies, 539 W. Commerce St. , Suite 889, Dallas, TX 75208.
Depending on the shipping method and carrier selected, your return package may take several days to reach us. Please allow 5-7 business days to process your return once it is delivered to our Distribution Center. Once your return is fully processed, we will issue you store credit in the form of a store credit Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!
Helpful Hint: We are not responsible for returns until they reach our Distribution center. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, we will not issue store credit for your returns.
Damaged/Defective/Incorrect Items
Should you receive a damaged, defective, or incorrect item, contact our Customer Care team via email. Once we receive your request, we will be in contact with you to address and resolve the issue.
Reserved Rights Regarding Returns
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to: [1] An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or [2] Potential fraudulent or criminal activity. [3] Any other reason related to the safety, efficacy, or condition of the product(s).
Returned-to-Sender & Refused Packages
- This can happen if (1) an address is invalid or missing information, (2) the carrier is unable to deliver your package, or (3) the order is refused by the customer at time of delivery.
- Returned-to-Sender or Refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
- We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.